Refunds And Exchanges

FAQ'S

SHIPPING & DELIVERY TIMES

All orders are shipped from our office in Melbourne, Australia.
Orders are fully trackable and an email confirmation will be sent to you once your parcel has been dispatched.

We offer $8 flat rate standard shipping on all our orders within Australia.
Parcels will generally be recieved within 2-5 business days once dispatched.

Please ensure the correct shipping address is entered upon checkout as we are not responsible for re-sending any products that have been delivered to an incorrect address, to change your address please email wilpalmcollective@outlook.com with the subject 'ADDRESS CHANGE URGENT' Address changes are only applicable to orders that have not already been dispatched. If your order has already been dispatched you can contact Australia Post directly who may be able to redirect your parcel for you. 

PRODUCTION TIMES

All design work, editing, printing and manufacture is done right here in our home studio in Melbourne, Australia. 
As such please allow up to 5 days for production time as we make each design as it is ordered. For custom orders please allow up to 14 days for your product to be shipped.
In most cases your order will be dispatched within 5 business days 

REFUNDS

We do not accept refunds or returns , so please choose your designs carefully.
In the event that an item has been been damaged during the delivery proccess or is faulty in any way please contact us within 14 days of the item being recieved for us to ascess the claim.